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About Us

We are LanceSpace

Your Creative Partner

Business hours

Contact us within these Hours.

Monday
7am – 6pm
Tuesday
7am – 6pm
Wednesday
7am – 6pm
Thursday
7am – 6pm
Friday
7am – 6pm
Saturday
7am – 6pm
Sunday
OPEN
Easy To Contact Us

Contact us through any of our provided contact info through the contact page.

Become a Vendor

Fill the form in the under page and apply to be a vendor

Well-Known Team

Our team is ever ready to aid you in whatever you need to be successful as a vendor. As a customer you get the best good and services located in your region

About Us - Welcome to LanceSpace

At LanceSpace, we are not just a bridge between consumers and cutting-edge technology, fashion, and various services; we are the architects of seamless connections and unparalleled experiences. Established with a vision to redefine the e-commerce landscape, LanceSpace is your go-to destination for curated excellence, innovation, and personalized services.

Our Mission

Our mission is clear – to empower consumers by providing a dynamic platform where technology meets style, and convenience aligns with quality services. We envision a future where every individual can effortlessly access the latest tech gadgets, fashion trends, and an array of services through a single, user-friendly interface.

Techs, Fashion, and Beyond

LanceSpace isn’t just another e-commerce platform; it’s a universe where the latest technological marvels coexist harmoniously with the hottest fashion trends. Whether you’re a tech enthusiast, a fashionista, or someone seeking diverse services, we have curated a selection that caters to your unique tastes and preferences.

Why Choose LanceSpace?

  • Curated Excellence: Our team tirelessly scouts the market to bring you a handpicked selection of tech gadgets, fashion trends, and services that meet the highest standards of excellence.

  • Seamless Connections: We pride ourselves on being the bridge that connects you directly with reputable companies, ensuring a seamless and secure transaction process.

  • Innovation at Every Click: Stay ahead of the curve with our ever-evolving catalog. From the latest tech innovations to the freshest fashion statements, we’ve got it all.

  • Personalized Experience: Your journey with LanceSpace is personalized from the moment you land on our platform. Our intuitive interface and personalized recommendations make your shopping experience unique and enjoyable.

Our Partner

Global Partner

Starting Point

27 07 2023

Our Base

LanceSpace is situated in the heart of Benin Edo State.

Expantion

27 May 2024

Expanding reach to Other States

LanceSpace will expand its' reach to other states welcoming successful vendors in their proven niche.

first peak

27 April 2025

Being A Global Company

LanceSpace seeks to reach all states in Nigeria and as we expand nationally our team will expand.

Delivery Info
Guarantee
Return Policy

We promise to deliver the best online shopping experience from your order placing process all the way to delivery.

Your orders will be delivered with the best care possible by our trusted delivery partners in the Edo State Region between 1 to 3 business days after your order has been confirmed.

Orders placed before 9 am are delivered within the 1st or 2nd or 3nd day. All orders placed after 9 am will be delivered within the 2nd or 3rd day.

Note: Delivery is currently done only within the Lagos Region. Delivery to other Regions in Nigeria will be added soon.

We 100% guarantee that all items sold on our online store lancespace.com are the following:

  • • Official mobile phones from Infinix, Tecno and Itel as well as accessories from Infinix Mobility and Oraimo.
  • • Third-party accessories are carefully selected by us for quality assurance.
  • • Our products have not been used and then returned by other customers and inadvertently re-sold.
  • • Our products are in the original manufacturer's box/packaging and sealed.
  • • To guarantee you of receiving only genuine products, we promise to give you 10 times your money back if you receive a fake product.
  • If you have any questions about this guarantee or any queries about our products, please contact us

All products purchased on Lancespace.com are eligible for free returns within 7 days after delivery, subject to the following terms and conditions:

  1. If the product received does not match the advertised description on our website.
  2. In the case of a wrong product being delivered to you.
  3. If you decide you no longer want the product you received.

Please note that the returned product must be unused, in its original packaging, and with all seals intact.

Customers are responsible for covering the delivery charge when returning a product.

For Infinix, Tecno, and Itel products, you can benefit from VIP Fastpass and fast repair services at the designated Carlcare Service Center when ordering from lancespace.com.

Note: Infinix, Tecno, and Itel mobile phones are eligible for return within 12 months, and Infinix accessories within 3 months.

How to Initiate a Return:

Step 1: Contact our Service Center Reach out to our service center via Hotline, Email, or Live Chat.

Step 2: Provide a Picture Send a picture of the item you wish to return to our service center's email at info@lancespace.com.

Step 3: Package Your Product Ensure that the product being returned has an intact seal and is in the same condition as delivered.

Step 4: Return Your Product If the product meets all return requirements, our delivery partners will pick up the item, and we will initiate the refund process.

Lancespace.com ✈ Global

Items shipped from abroad are subject to non-refundable international shipping and custom fees in case of a return. Please note that goods will only be shipped after full payment.

Delivery Policy: Delivery is expected to take 15 to 20 days.

Return Policy: We support a 7-day return for items with quality problems. However, an Official return confirmation must be obtained. Refunds will only be processed for packages not delivered if there is no quality issue.

Privacy Policy
Terms Of Use
Return Policy

Lancespace (hereinafter referred to as "Lancespace," "we," or "our") is the provider and operator of the Lancespace platform and services (hereinafter referred to as "this platform"). We fully respect your privacy rights and will do our utmost to safeguard the security of your personal information. In the process of providing products or services (referred to collectively as "this service"), we may collect and use your personal information based on your consent or in accordance with applicable laws and regulations. This Privacy Policy (hereinafter referred to as "this Policy") aims to help you understand how we collect, use, disclose, process, and protect the personal information you provide when using Lancespace products or services. It also outlines your rights over this personal information and how we uphold these rights. This Policy applies to all products and services provided by Lancespace, including applications, mini-programs, webpages for both computers and mobile smart terminals, software development toolkit (SDKs), application programming interfaces (APIs), or any other forms that may emerge in the future, intended for use on third-party websites and applications.

It is important to note that this Policy does not apply to services provided by third parties. You may receive content or web links from third-party providers. Please carefully consider whether to access links, content, products, and services provided by third parties. Before submitting personal information to third parties, please carefully read their privacy policies. To ensure that you fully understand this Policy and can make informed choices, we strive to present it in a clear and understandable manner, and we emphasize key points by clearly identifying or highlighting them (particularly through bold, capitalization, underlining, etc.). We also provide a pop-up prompt and guide you to understand the core content of this Policy when you first use our services.

Before using our products or services, submitting personal information to us, or agreeing to our collection of your personal information, please read this Policy carefully to understand how we handle your personal information, and please visit our Policy regularly for updates. If this Privacy Policy is updated, we will post notifications on relevant products or websites to inform you of the updates. If you access or use our services after receiving such notifications, it indicates that you agree to the updated Privacy Policy. You can check the "Last Updated" date at the top of the Privacy Policy to confirm the latest update time.

If you have any questions, please feel free to contact us through the following methods: Privacy@lancespace.com You can also access this Privacy Policy through the following methods: Lancespace Official Website - Bottom - Privacy Policy Lancespace APP > My > Settings > About > Privacy Policy

This Privacy Policy will help you understand the following:

  1. How We Collect and Use Your Personal Information
  2. How We Use Cookies and Similar Technologies
  3. How We Store and Protect Your Personal Information
  4. How We Share, Transfer, and Disclose Your Personal Information
  5. How Your Personal Information Is Transferred Across Borders
  6. Your Rights Regarding Your Personal Information
  7. How We Handle Children's Personal Information
  8. Third-Party Service Providers and Their Services
  9. Supplementary and Updated Provisions of This Policy
  10. Joint Controllers
  11. How to Contact Us

1. How We Collect and Use Your Personal Information I. General Overview Lancespace firmly believes that basic privacy rights should not vary depending on where you reside. Therefore, we regard any information related to an identified or identifiable natural person as "personal information," especially information related to the natural person's name, identification information, location data, online identifiers, or specific data related to the natural person's body, physiology, genetics, psychology, or associated data, regardless of where the natural person resides.

We only collect information required for specific, explicit, legitimate purposes and ensure that your information is not processed further in ways inconsistent with these purposes. If we intend to use your personal information for purposes not explicitly defined in this Privacy Policy, we will seek your consent again.

When collecting your personal information, we collect it through the following three methods: 1) information you directly provide to us (such as the nickname, avatar, name, and phone number you provide when logging into your account or participating in our marketing activities); 2) information generated during your use of the Platform through automated means (such as device information and service log information); 3) information we obtain from other sources.

You have the right to choose whether to provide personal information when using Lancespace products or services or when requested by us. You are not obliged to provide personal information to Lancespace. However, in some cases, if you choose not to provide it, Lancespace will be unable to provide you with the relevant products or services or respond to or resolve the issues you encounter. We only collect and use your personal information for the purposes described in this Policy. The following examples illustrate the personal information we collect from you:

II. Main Business Functions of Lancespace and Collection and Use Scenarios The main business function of this Platform is to provide comprehensive services such as online shopping on the network.

1) Providing Login Services To facilitate your use of the Platform's features and services, you can log in to the Platform using the Lancespace ID service. When you choose to log in using your Lancespace account, we will obtain your Open ID, email, and phone number from the Lancespace ID service and associate the above information with the Lancespace platform, generating a User ID and default nickname. If you refuse to provide this information, you will be unable to register an Lancespace account and use related functions. However, this will not affect your normal use of other functions on Lancespace in guest mode (browsing and using basic business functions without becoming a registered user).

During the registration and use of the Platform, you can voluntarily provide, fill in, or modify your nickname, name, avatar, gender, marital status, occupation, hobbies, and income range in the personal center to help us understand you better and provide improved services. However, refusing to provide supplementary information will not affect your experience with registration and login functions. When you modify your avatar on a mobile device, we will need to access your gallery and camera permissions. You can disable these permissions at any time through system settings. If you deny these permissions, we won't be able to help you upload or change avatars.

While using the Platform, you can add your favorite stores to the Wishlist, and you can view your collected product information at any time through the personal center. If you enable the email subscription feature, we will send relevant Lancespace information to the email address linked to your account. You can manage your subscriptions through the personal center interface. If you receive platform coupons, they will be associated with your account, and you can view them at any time.

If you are a merchant user, after logging into the Platform, you can create your store on the Lancespace platform and list corresponding products. In this case, you need to provide the store's name, contact information, and address. Please note that the store information you provide will be publicly displayed on the Lancespace platform for other users to browse.

You can send invitation codes to other users through the Lancespace platform. During this process, we will record the inviting user's User ID and the invited user's ID.

2) Providing Address Management Services To provide a convenient shopping experience, we offer address management services. In this function, we will collect and save the information you submit, including your name, postal code, contact information, and specific address details (country, city, street). You can add, modify, or delete your saved information at any time using the address management function.

3) Providing Online Shopping Services You can place orders in the online store through the Platform. When you place an order, we collect your order information (product details, quantity, time, price, discount information) and the delivery address information you select (name, contact information, shipping address).

When you need to make a call to the displayed phone number on the service page, we will request access to your phone permission for making the call. You can revoke this permission at any time through system settings. If you deny this permission, we won't be able to provide you with the corresponding functionality, but you can still use other services normally.

Please be aware that when you shop in a store operated by a merchant user, we will share your order and delivery information with the merchant user to facilitate the transaction. If you purchase our products through distribution channels, we will obtain your user ID and purchase information (product details, quantity, purchase time, coupons, price), and your order information will be shared with the distributor for reference.

You can review the products you purchased through the Lancespace platform and leave comments. When you upload or download comment images using your mobile phone, we will need to access your gallery and camera permissions. You can disable these permissions at any time through system settings. If you deny these permissions, we won't be able to help you upload related image information, but you can still use other functions normally.

4) Providing Online Customer Service If you encounter any problems while using the Platform, you can contact us through our online customer service to seek help. We may collect the consultation content, chat record content, contact information (email, phone number, call records and content, or other contact information you provide), in order to contact you or help you resolve issues, or record the solutions and results of relevant issues. If you refuse to cooperate in providing such information, we may be unable to provide this service to you, but it will not affect your use of other functions on the Platform.

5) Providing Participation in Promotional Activities We may periodically initiate or provide promotional activities for you. When you participate in corresponding promotional activities, we will collect the information you voluntarily provide to us through the promotional activity interface, such as your name and contact information, to contact you and issue prizes. If you refuse to provide the information required for participation in promotional activities, we may be unable to provide you with this service or prizes and rewards, but it will not affect your use of other functions on the Platform.

Providing Advertising and Marketing Services During your utilization of Lancespace products and services, we and our advertising partners (such as Google Ads) may gather information from your device, including device information, advertising interaction details (user clicks, click behavior, sources), order information, login status, visit duration, click behavior, and page view information. The purpose is to present relevant promotional content, potentially including more personalized advertising content. Throughout this process, we rigorously uphold your privacy. We may analyze this information and create user profiles (where your personal information is categorized) to develop a personal profile. Targeted advertising will only be delivered as per applicable laws and with your prior consent. We may merge this information with data from other sources (including different services or devices like computers, mobile phones, and other connected devices) to enhance our products, services, content, and advertising. You have the right to opt out of personalized advertisements and object to user profile analysis, including identity analysis for direct marketing and automated decision-making purposes. To exercise these rights, contact us at Privacy@lancespace.com. The opt-out process may vary by version. Please understand that information submitted on advertising pages is collected and managed by third-party advertisers or advertising companies, and they are responsible for safeguarding the personal information you provide. When using third-party services, adhere to the constraints of their privacy policies. Carefully read their privacy policy before proceeding.

7) Improving Our Products or Services We may also acquire additional information from you to enhance our products or services, including:

i. Device-related information: If you use a mobile device to access our services, we will obtain details such as your device name, device model, Google Advertising ID (GAID), International Mobile Subscriber Identity (IMSI), Internet Protocol (IP) address, Media Access Control (MAC) address, Serial Number (SN), operating system (OS) version and type, Read-Only Memory (ROM) version, Android version, Space Identifier (Space ID), system language, phone settings for country or region, device manufacturer information and model name, device hardware basic configuration information and status, network operator and connection type, device or user identity card information (SIM card).

ii. Behavioral records: While using the Platform's services, we collect detailed usage information, such as user clicks, click behavior, user sources, order information, login status, order information, device details, visit duration, click functions, page view behavior, access time, access open times, usage duration, temporary historical messages, standard system logs, event information (errors, crashes, reboots, upgrades), data usage, and other log information generated during device use.

This information aids in the analysis of Xpark service quality and the optimization of service functions and page layouts.

III. Other Instances of Collecting Your Information In situations permitted by applicable laws, we may obtain your personal information from other individuals, business entities, public channels, or third parties you indicate, as well as cooperative partners and other lawful channels to provide our products or services and assist in ensuring information security and preventing fraud. We will explain this at the time of collection and obtain your consent. We may also collect information about you, your device, or your use of services through other means, which will be explained and consented to at the time of collection. To enhance our product layout and provide better services, we may analyze, statistically analyze, and predict collected information in an anonymous manner (including using anonymous data for machine learning or model algorithm training). Technical and other necessary measures will be taken to process collected personal information, rendering it impossible to re-identify specific individuals and irrecoverable. In accordance with applicable laws and regulations, the use of such processed data does not require separate notification and consent.

2. How We Use Cookies and Similar Technologies I. What Are Cookies and Similar Technologies With the continuous updates to our product features, for the smooth operation of the Lancespace platform and to offer you a more convenient access experience, along with recommending content or advertisements of potential interest, we may store small data files, known as cookies, on your mobile device within current or future products and services. Cookies usually contain identifiers, site names, and alphanumeric characters. Our websites, online services, interactive applications, and email information services may utilize cookies and similar technologies like pixel tags and web beacons. Since the information collected through these technologies does not include personally identifiable information, it is generally considered non-personal information. However, if Internet Protocol (IP) addresses or similar identification markers are deemed personal information under the laws of relevant countries, we will adhere to the legal provisions of those countries.

II. Why We Use Cookies and Similar Technologies We, along with our partners, utilize cookies or similar tracking technologies to comprehend the usage of mobile software on your device. This includes understanding the frequency of your application usage, events occurring within the application, cumulative usage, performance data, and the source from where the application is downloaded. Specifically:

Cookie Types Purpose Validity Period Functional Cookie Lancespace utilizes cookies to manage user authentication and session state. When a user logs into the Lancespace website, the server generates a cookie containing user identity information and stores it on the user's computer. This allows the server to confirm their identity and restore their session state when users navigate to different pages or return to the website after leaving. 360000s Functional Cookie Lancespace uses cookies to track the contents of users' shopping carts. When users add items to their cart, the server stores the cart information in a cookie, enabling the server to restore the user's shopping cart and display the previously selected items when users browse other pages on the website or return after leaving. 360000s Functional Cookie By utilizing cookies, Lancespace can offer a better user experience and personalized services. Cookies store user preferences, browsing history, and personal preferences, enabling Lancespace to customize website content, show users relevant product recommendations, promotions, or personalized page layouts based on this information. 360000s Cookies will not be used for any purposes other than those described in this privacy policy. You can manage or delete cookies based on your preferences. Clear all cookies saved on your mobile device through browser settings, and choose not to be tracked, opt-out of interest-based advertising, and reset (clear) mobile device settings (content and data) to prevent tracking.

3. How We Store and Protect Your Personal Information I. How We Store Your Personal Information

**We store the personal information collected with your consent in adherence to relevant national privacy data protection laws and regulations. Unless local laws and regulations prohibit, we may store collected personal information in countries or regions other than the country where our business is located. Currently, Lancespace may store your personal information in Ireland. Specifically: The personal information collected and generated in our business will be stored on servers located in Ireland. In the future, based on business needs, we may introduce servers in other regions or countries, and we will update this policy accordingly. Whether personal information is stored in the country of our business or in other countries or regions in compliance with laws, we will store it as per regulations regarding data storage stipulated by relevant laws and regulations. We will also consider the nature, scope, purpose of personal information processing, potential risks, and the serious consequences that may arise in case of any harm, implementing necessary security measures. For instance, encryption and de-identification methods will be used to store collected personal information. Additionally, we will store information for the minimum period required based on the business requirements. We will retain data beyond the storage period or delete data that you request us to delete, taking suitable measures without violating relevant laws and regulations.
Due to the inherent risks of websites, internet transmission, computer systems, or wireless connections not being entirely secure, it's important for users to be vigilant about privacy security risks, in addition to the security measures we implement. For instance, when using our services to access third-party websites, links, products, or services, it's crucial to exercise caution and carefully read the terms and conditions of those websites, links, products, or services regarding the security of any collected data. We do not hold legal responsibility for any data security issues caused by such third parties. If you come across content, advertisements, or functions on our website, products, or services that might be provided by third parties and could jeopardize your personal privacy and security, please contact us promptly. We will handle such matters as per legal requirements and regulations.

4. How We Share, Transfer, and Disclose Your Personal Information

When it comes to sharing, transferring, and disclosing your personal information, we uphold the principles and requirements of minimization, necessity, and legal obligation. Generally, we do not share, transfer, or disclose your personal information to external parties. However, in cases where relevant laws and regulations apply or permit, we may share, transfer, or disclose your personal information in the following circumstances:

I. How We Share Your Personal Information

We will not sell any personal information to third parties. To provide you with timely services, your personal information may be shared with Lancespace's affiliates. We will only share information within Lancespace's affiliates for legitimate and explicit purposes, and we will share only the necessary information required to provide services, subject to the constraints of the stated purposes in this privacy policy. If the relevant purpose is not included in this policy, we will explain it in the privacy policy or notice specific to the corresponding product or service.

We may share the necessary personal information with authorized third-party partners (including technical service providers, data storage providers, after-sales service providers, marketing promotion providers, third-party SDK service providers, etc.) to perform certain functions or provide you with better services and user experiences. Specifically, (1) to ensure smooth order processing, we provide your delivery address to logistics service providers to complete logistics delivery; (2) our technical service providers provide technical support for our customer service platform to ensure the smooth functioning of our customer service function; (3) if you purchase from a merchant user's shop, your order information and delivery address will be shared with the seller to complete the order. We conduct such sharing activities based on the principles of minimization, necessity, and legal permission. Before sharing information, we will sign strict confidentiality agreements with authorized partners and require them to process personal information in accordance with this policy and the relevant confidentiality and security measures required by applicable laws in your jurisdiction. Additionally, we will require them to provide data security features and information security qualifications (such as level protection assessment, information security management system, etc.). When embedding SDKs or similar applications of authorized partners on our platform, we fulfill the obligation of careful notification and require that the SDK obtaining information protects your data security.

For evaluation, analysis, or other business services, we may also share your non-personal information with third parties. For instance, we may use aggregated information to help partners (such as advertising providers) understand the effectiveness of their services, feedback, and usage trends.

In cases involving mergers, acquisitions, bankruptcy liquidation, asset transfers, and other related transactions, if personal information transfer is involved, we will require new entities holding your personal information to continue to be bound by this privacy policy through agreements or other appropriate measures. We will also require such entities to implement confidentiality and security measures for personal information processing that are no less than the requirements of this policy.

II. How We Transfer Your Personal Information

Lancespace will not transfer your information to any other party unless the following circumstances arise:

  1. With your explicit consent.
  2. In the event of a merger, acquisition, or sale involving all or part of Lancespace's assets, which may affect your personal information, we will provide prominent notice through email, our website, or other appropriate methods to inform you of any changes in ownership, rights, and choices related to your personal information.
  3. In cases explicitly stated in this Privacy Policy or communicated to you through other means. III. How We Disclose Your Personal Information

Lancespace may need to disclose your personal information in accordance with legal requirements, statutory procedures, litigation, and/or requests from government authorities and agencies. We may also disclose information about you if such disclosure is necessary or appropriate for matters of national security, law enforcement, or other issues of public importance.

Furthermore, we may share your personal information with the following parties:

  1. Our lawyers, accountants, auditors, or similar advisors when seeking professional advice.
  2. Investors and other relevant third parties in the event of actual or potential sales or other corporate transactions involving entities within our group.
  3. Other third parties with your authorization, for example, when disclosing specific information. 5. Cross-Border Data Transfer of Your Personal Information

For the purposes described in this Privacy Policy, and with compliance to applicable laws and regulations in your region and your authorized consent, we may transfer your personal information to the resources or servers mentioned in Section Three of this policy for storage or processing. We may also transfer your personal information to third-party service providers and business partners, which could lead to the transfer of your data to other countries or regions. Privacy protection laws in these countries or regions may differ, and the legal jurisdiction of these servers may or may not protect personal information to the same standards as your jurisdiction. However, we will still make efforts to comply with our privacy policy to protect your personal information. We will conduct cross-border transfers and other processing of personal information in accordance with the legal requirements of the country or region where the personal information is located.

If we transfer personal information to regions outside of your country's jurisdiction, whether to our affiliated companies or third-party service providers, we will adhere to relevant applicable laws. We will take appropriate security and protection measures to ensure that all such transfers comply with the requirements of local data protection laws.

6. Your Rights Regarding Your Personal Information

As a data subject, you have a range of rights regarding your personal information, including the right to confirm, access, correct, delete, withdraw consent, and file complaints (collectively referred to as "requests"). We fully understand and respect these rights, and in accordance with applicable laws, these rights are also subject to specific exclusions and exceptions. We will take proactive measures to ensure that your rights are effectively protected. However, please understand that for security reasons, we may need to verify your identity before processing your requests. For legitimate and reasonable requests, we generally do not charge fees. However, for repeated or excessive requests beyond reasonable limits, we may, depending on actual management costs within the limits allowed by applicable laws, charge reasonable fees. We may also refuse requests that are groundless, require excessive technical efforts (such as developing new systems or fundamentally changing current practices), pose risks to the legitimate rights of others, or are impractical or violate legally mandatory requirements.

Welcome to Lancespace! We are committed to transparency regarding the collection and processing of your personal information. This privacy policy, along with specific privacy policies or notices in certain product or service scenarios, informs you about our data practices. You have the right to confirm or reject this collection and processing through methods like checking boxes. If you choose to decline, certain functions requiring explicit authorized consent may not be available. You can directly query personal information provided by you on the interface of our products or services. For situations where direct querying is not possible, send an email to Privacy@lancespace.com, and we'll promptly process your request upon receipt.

II. Right to Correction and Deletion:

If your personal information changes or you find errors or incompleteness, you have the right to request corrections or supplements. For some information, you can directly correct or modify it on relevant functional pages. When information is no longer needed or in case of errors, you can request deletion by contacting Privacy@lancespace.com.

III. Right to Withdraw Consent:

You have the right to revoke consent for specific purposes by deleting information, disabling features, or withdrawing consent requests. Contact us at Privacy@lancespace.com, and we'll process your request promptly. Note that revoking consent may impact your ability to use certain functions of Lancespace products and services.

IV. Right to Complaint:

If you have concerns, complaints, or if our personal information processing activities have affected your legal rights, email us at Privacy@lancespace.com. We'll respond promptly. If unsatisfied, you can complain to your local data protection department or file a lawsuit.

V. Right to Manage Privacy Settings:

Control your privacy settings to restrict our collection, use, disclosure, or processing of personal information. Adjust permissions and decisions through Settings > App Management > Permission Management or by contacting us at Privacy@lancespace.com.

VI. Right to Terminate Service or Account:

Request account termination through provided pathways or by contacting Privacy@lancespace.com. Exercise caution, as termination ceases associated products and services. We'll delete corresponding personal data unless specific legal requirements apply.

VII. Rights in Certain Legal Jurisdictions:

Under certain jurisdictions, you may have additional rights, such as the right to restriction of processing, refusal of automated decision-making, and data portability. Requests are subject to examination, and we'll notify you of processing restrictions.

7. How We Process Children's Personal Information:

Lancespace's products and services are not intended for children under 14 years old. If you discover transmission of children's information, email Privacy@lancespace.com, and we'll delete it promptly.

8. Third-Party Service Providers and Their Services:

When using Lancespace products or services, links to third-party websites may be provided. Our privacy policy doesn't apply to third-party products and services. Exercise caution, understanding their privacy policies when submitting information.

9. Supplementary and Updated Policies:

We reserve the right to update this policy. Check our website or notifications for updates. Your rights won't be diminished without explicit consent.

10. Joint Controllers:

INFINIX MOBILITY LIMITED and Shanghai Chuanying Information Technology Co., Ltd. are joint controllers. For more information, contact us through Privacy@lancespace.com.

11. How to Contact Us:

For privacy-related inquiries, contact Privacy@lancespace.com. We'll respond within 15-30 days after identity verification. Seek solutions from local data protection authorities if unsatisfied.

Thank you for reading our privacy policy at Lancespace!

Lancespace (hereinafter referred to as "Lancespace," "we," or "our") is the provider and operator of the Lancespace platform and services (hereinafter referred to as "this platform"). We fully respect your privacy rights and will do our utmost to safeguard the security of your personal information. In the process of providing products or services (referred to collectively as "this service"), we may collect and use your personal information based on your consent or in accordance with applicable laws and regulations. This Privacy Policy (hereinafter referred to as "this Policy") aims to help you understand how we collect, use, disclose, process, and protect the personal information you provide when using Lancespace products or services. It also outlines your rights over this personal information and how we uphold these rights. This Policy applies to all products and services provided by Lancespace, including applications, mini-programs, webpages for both computers and mobile smart terminals, software development toolkit (SDKs), application programming interfaces (APIs), or any other forms that may emerge in the future, intended for use on third-party websites and applications.
Your voluntary decision to click "Agree" and/or your actual utilization of the Lancespace platform and services through web pages/pop-ups signifies your acknowledgment of having read, comprehended, and agreed to be bound by the terms of this Agreement. If you do not consent to this Agreement, kindly refrain from using any Lancespace software or services.

For any questions or suggestions regarding this Agreement, please communicate and provide feedback through the contact email at the bottom of the Lancespace official website. We are more than willing to address your concerns.

Section One: Basic Overview of this Agreement

1.1 About the Services: This pertains to the e-commerce services we extend to you through the Lancespace platform.

1.2 Scope of Application: This Agreement is applicable to all products and services provided by Lancespace, encompassing applications for computers and mobile devices, mini-programs, web pages, software development kits (SDKs), application programming interfaces (APIs) used by third-party websites and applications, or any other forms that may emerge in the future. Please refer to the specific services provided by Lancespace for accurate details.

1.3 For users under 18 years old (or below the legal age of majority in your jurisdiction for using this platform or service): Kindly read and fully comprehend this Agreement in the presence of your parents or legal guardian. Your agreement to and actual usage of this platform and service implies that you have read this Agreement together with your parents or legal guardian, and you and your parents or legal guardian understand and agree to this Agreement. If you are a parent or legal guardian allowing minors to use Lancespace software or services, you agree to:

  • Supervise the minor's usage of Lancespace software or services.
  • Assume all risks associated with the minor's usage of Lancespace software or services.
  • Take responsibility for any liability arising from the minor's usage of Lancespace software or services.
  • Ensure the accuracy and authenticity of all information submitted by the minor.
  • Accept responsibility for the minor's usage of Lancespace software or services as outlined in this Agreement, and be bound by this Agreement.

1.4 Agreement Updates: To enhance your user experience and improve product security, we will continuously develop new software and services, providing prompt updates or repairs. We reserve the right to modify this Agreement in line with applicable laws and regulations, with the updated terms replacing the original ones. The updated Agreement will officially come into effect as stipulated by applicable laws, and if not specified, it will come into effect from the date of the update. The updated terms will be published on the Lancespace software and services platform, and your continued use after an update will be considered acceptance of the updated terms. If you disagree, you have the right to discontinue using Lancespace products and services.

1.5 Supplementary Agreements: Due to the nature of internet services, the terms in this Agreement between you and Lancespace cannot comprehensively cover all your rights and obligations. Supplementary agreements issued by Lancespace through notifications, announcements, and similar methods are considered integral to this Agreement, holding equal legal effectiveness. Your use of Lancespace platform services is considered agreement to these supplementary agreements.

Section Two: Lancespace Software and Related Services

2.1 Lancespace, as a software developed independently by us, provides primary services, including but not limited to:

  1. Providing an e-commerce platform for shoppers; offering consumers services such as browsing, collecting, purchasing, evaluating, after-sales handling, distribution, etc., for goods and/or services.
  2. Providing a product display platform for store users: offering a platform for merchant users to showcase and sell their products. Please understand and acknowledge that our services may be adjusted and updated based on your needs or our operational requirements. Please refer to the real-time display of service functionalities on our platform webpage or other service interfaces (if available) for accurate information.

2.2 During your use of this platform and related services, you understand and agree that we may provide you with relevant information, advertisements, brand promotions, and that we will display commercial advertisements, promotions, or information from this platform, related services, and/or third-party suppliers or partners within this platform and related services (including both commercial and non-commercial information). If you do not wish to receive personalized ads, you have the right to opt-out of these personalized ad messages. However, you may still receive non-personalized advertising messages in our products. If you receive advertisements through email or text messages, you have the right to unsubscribe.

2.3 You understand and agree that we may temporarily suspend, interrupt, or cease the provision of this platform and services based on our business development or at the request of judicial, regulatory, supervisory, or other relevant authorities.

2.4 Unless permitted by applicable laws and with our written authorization, you shall not use or export, or re-export this platform and its services.

Section Three: Usage Restrictions of this Platform and Services

3.1 During your use of this platform and its services, you shall not engage in the following behaviors, including but not limited to:

  1. Publishing, transmitting, disseminating, or storing content that violates laws, regulations, policies, social norms, public order, or public morality, such as content that insults, defames, incites violence, or violates religious beliefs. This also includes publishing, transmitting, disseminating, or storing false information, misleading advertisements, or content that deceives or negatively impacts others.
  2. Renting, lending, copying, modifying, linking, reproducing, compiling, publishing, releasing, or distributing the platform or similar actions.
  3. Engaging in acts like jailbreaking, reverse engineering, reverse assembling, or reverse compiling of this platform, or attempting to disrupt this platform in any other way; or using plugins, add-ons, or unauthorized third-party tools/services to access or interfere with this platform without our authorization.
  4. Copying, modifying, adding, deleting, attaching to the operation, or creating any derivative works from the data of this platform and its services, the interaction data between the client and server during the software's operation, and the necessary system data for this platform's operation; or modifying or falsifying the instructions or data during the software's operation, altering the software's functions or performance, or operating or publicly disseminating the software or methods used for these purposes, regardless of whether these actions are for commercial purposes or not.
  5. Engaging in any other activities that violate laws, regulations, policies, social norms, public order, public morality, or that are not authorized by us in writing.

3.2 You shall not and agree not to, or encourage others to: replicate (except where expressly permitted under this license), reverse engineer, attempt to recreate the source code, disassemble, dismantle, attempt to export its source code, decode, modify Lancespace software, any services provided by Lancespace software, or any portion thereof (except to the extent that the applicable law or open-source software components incorporated within the Lancespace software contain provisions that prohibit such restrictions), or create other derivative works. You agree not to remove, obscure, or alter any proprietary notices (including but not limited to trademark and copyright notices) that may be attached to or included in the Lancespace software.

3.3 You acknowledge and agree that information obtained during your business activities in accordance with this Agreement and its supplementary agreements is strictly confidential. This includes but is not limited to information related to marketing strategies, procedures, policies, and sales, except for information that has been publicly displayed on the platform or is publicly available. Without our prior written consent, you shall not use such information for any purpose other than fulfilling your obligations under this Agreement or supplementary agreements, nor disclose such information to any third party.

3.4 You declare and guarantee that your use of Lancespace shall comply with applicable export control or sanctions laws of the United Nations, China, the United States, and other jurisdictions. You assure that you are not subject to sanctions or listed on any prohibition or restriction lists. You are fully responsible for complying with the regulations related to the use of the services, including but not limited to the content you upload, process, provide, and/or offer to your end users. If you purchase any products through Lancespace, you assure us that you are only using this platform service for personal consumption and legitimate purposes.

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Section Four: Intellectual Property Rights and Ownership

We retain all intellectual property rights, ownership, and any rights not explicitly granted to you concerning the Lancespace platform, its services, and all related information and content (including but not limited to UI interface design, images, fonts, audio, etc.). This includes but is not limited to copyrights, trademark rights, patent rights, and is subject to relevant intellectual property laws, laws against unfair competition, other applicable laws, and relevant international treaties. Without explicit authorization under this Agreement, commercial sales, copying, or licensing to any third party for the use of the Lancespace platform shall require written permission from us.

The intellectual property rights of original works, such as text, images, videos, etc., that you create and upload while using our services on the platform belong to you (or are subject to separate agreements with third-party content providers). However, based on operational needs, you acknowledge that your actions of posting and uploading such information on the platform are deemed as granting us the rights to use, copy, and distribute these intellectual property rights. For the purpose of enhancing information sharing and promoting publicity, you authorize us to use the above-mentioned works on this software and our affiliated products. You also authorize us to license these works to third parties for promotional purposes. Your authorization to us and our affiliated companies does not change the ownership and intellectual property rights of the content you publish, nor does it affect your legal rights over the published content. In the case of competitive data rights obtained through lawful processing of data, we have independent usage rights without requiring your consent, unless stipulated otherwise by laws and regulations.

Section Five: Notes for Using this Platform and its Services

5.1 When making purchases of products/services through the Lancespace platform, it's important to carefully confirm the information, prices, quantities, models, specifications, sizes of the selected products, or the time, content, and any restrictive requirements of the services before placing an order and making payment. Additionally, ensure that your contact details, address, phone number, and recipient information are accurate when placing an order. If the recipient's information is not your own, you will be responsible for the legal consequences arising from the actions and expressions of intent by that recipient.

5.2 Your purchasing behavior should be based on genuine consumption needs. If we identify any malicious purchasing or malicious rights protection activities that disrupt the normal transaction order on the platform, Lancespace can take the initiative to close relevant transaction orders. In such cases, you will be responsible for any adverse consequences that may arise from these actions.

5.3 If you purchase products/services provided by third-party merchants through the Lancespace platform, you understand and confirm that Lancespace and the service provider are separate entities. Any disputes, liabilities, or consequences arising from the products, services, or related content provided by the service provider, or any consequences arising from the service provider's violation of relevant laws, regulations, or provisions of this Agreement, will be the sole responsibility of the service provider, and Lancespace will not be involved. Any transactions conducted between you and the merchant outside the Lancespace platform are not related to Lancespace.

5.4 You commit to complying with all applicable economic and trade sanctions, as well as export control laws and regulations, including all sanctions resolutions, laws, regulations, and export control laws and regulations established and enforced by the United Nations Security Council, China, the United States, and any other country ("Applicable Export Control Laws"). You fully understand and agree that if Lancespace discovers your violation of the Applicable Export Control Laws, this platform may take actions such as closing relevant transaction orders and account dispositions upon discovering such circumstances. You will be responsible for any adverse consequences arising from these actions.

5.5 You fully understand and agree that when using certain specific services on this platform, you may need to obtain relevant permissions, interfaces, etc. of your device to achieve corresponding functions. Some specific services may also require you to agree to separate user agreements. Before using such services, please carefully read the relevant agreements and rules.

5.6 We have the right to display various information to you during the provision of this service, including but not limited to authorized prompts, advertisements, and promotional messages. This information may appear in the form of system messages or pop-up windows. If you do not agree to receive such information, you can opt out of the relevant services, which may ultimately result in the inability to utilize certain functionalities of the related services.

5.7 You understand and agree that we will make reasonable commercial efforts to ensure the security of your data storage during your use of this service. However, we cannot provide complete guarantees in this regard, including but not limited to the following circumstances:

  1. To the maximum extent permitted by law, we are not responsible for the deletion or storage failure of relevant data on this platform and in services.
  2. We will store information for the shortest period required for business operations, unless you agree to extend the retention period or it is allowed by law. Additionally, we have the right to decide the maximum storage space for your data on this platform. You can independently back up the relevant data on this platform and service according to your needs.

5.8 When you use this service, the specific content displayed may vary depending on the version of the software you use. You understand and agree that when you use certain versions of this platform or enter pages of applications developed by us, for the purpose of providing you with a better service experience, we may adjust necessary information about the installation location, size, UI interface of applications already installed on your terminal device. The actual version provided by us shall prevail.

5.9 You fully understand and agree that if registration is required when using this platform, you are responsible for properly safeguarding the security of your registration account information and account password. You are responsible for any actions taken under your registered account, including any content you publish and any consequences arising therefrom.

5.10 You should exercise your own judgment when encountering content during your use of this service and assume all risks associated with using the content, including but not limited to risks arising from reliance on the accuracy, completeness, or practicality of the content. We cannot and will not be liable for any losses or damages you incur due to the aforementioned risks.

5.11 If we find or receive reports from others that you have violated the provisions of this Agreement, we have the right to take measures without notice at any time, such as deleting or blocking relevant content, suspending or terminating your use of corresponding accounts or all services, and pursuing legal liability. If you violate the provisions and cause harm to any third party, you shall bear the responsibility. If we incur losses as a result (including but not limited to potential administrative penalties, legal fees, investigation and evidence collection fees), you shall also compensate us accordingly.

Section Six: Updates

In order to provide you with relevant services more effectively and ensure the security of this platform, we will periodically provide updates or iterations of this platform and related services (including but not limited to software modifications, software version upgrades, partial function deactivation, function enhancement, new service development, software replacement, function improvement, etc.). You can choose whether to update the corresponding version as needed. We will also provide appropriate methods (including but not limited to system prompts, in-site messages, announcements, application store update prompts, etc.) to inform you, and you have the right to choose to accept the updated version. Updating to the latest version may improve your user experience. If you choose not to accept the updated functions provided by Lancespace, you should understand that your software may be exposed to serious security risks or result in software being unusable or unstable, and certain functions and services of this platform may be restricted or unusable due to the lack of updates.

Section Seven: Third-Party Provided Software or Services

7.1 To facilitate your use of Lancespace software and services, this platform or service may use third-party software or services. The results of using or accessing such third-party services are provided by those third parties (including but not limited to services and content provided by third parties that you access through this platform or service, services and content accessed via the Lancespace open platform by third parties, etc.). When using third-party software or services provided by this platform, you should also comply with the user agreement of the third party in addition to complying with the provisions of this Agreement. We cannot guarantee the security, accuracy, effectiveness, and other uncertain risks of third-party services and content. To the maximum extent permitted by applicable laws, you should bear the relevant risks and liabilities.

7.2 Regardless of whether the third-party software or service is pre-installed in the Lancespace software and services or activated/subscribed by you, you understand and agree that we cannot provide any express or implied warranties or other commitments regarding the security, accuracy, effectiveness, and other uncertain risks of third-party provided services and content.

7.3 If you have disputes with the third party providing software and services as mentioned above, you shall resolve them with the third party on your own, and you shall bear any related responsibilities.

Section Eight: Payment and Advertising

You understand and agree that currently, this platform and services are provided free of charge. However, as our services continue to update, some software or services provided by Lancespace may require payment in the future. We reserve the right to add paid features in future services. Additionally, we reserve the right to display advertisements related to this platform or service. If there are potential paid services, we will provide clear notifications to you before using them, and you can freely choose whether to accept or use them. At that time, please use the services in accordance with our instructions (including but not limited to service fee standards, payment conditions, and service rules). Only after you have explicitly agreed to the relevant agreements and are willing to pay the fees, you can use such paid services.

When you use this platform and services, your device, bandwidth, data usage, and other resources may be consumed. You are responsible for the costs of resources used, including but not limited to internet access fees, SMS fees, and charges for value-added services.

Section Nine: Privacy Policy

When you use Lancespace software and services, we may need to collect personal data to provide services to you. We attach great importance to protecting your personal data and have formulated the Lancespace Privacy Policy (specifically available in the "Privacy Policy" section), which outlines the detailed information about how Lancespace collects, uses, stores, transfers, and discloses your personal data. You can also refer to the detailed information in the "Privacy Policy" section on the Lancespace official website's footer. The privacy policy is part of this Agreement. By downloading, installing, or using the services, you agree to be bound by the terms of this Agreement and its privacy policy, and we will protect your privacy in accordance with this privacy policy.

Section Ten: Termination of Agreement and Breach of Contract Liability

We reserve the right to determine whether your actions comply with the terms of this Agreement. If a violation of any terms and provisions of relevant laws, regulations, this Agreement, or related rules is found, Lancespace and its licensors have the right to take measures without notifying you. These measures may include deleting illegal information, restricting, suspending, or terminating your use of this platform and services. Simultaneously, you will be held responsible for any inappropriate behavior. After the termination of this Agreement, following applicable laws and regulations, we will continue to store various types of information retained on the Lancespace software and delete the information generated during your use of this platform within a reasonable period. You agree that, to the maximum extent permitted by applicable laws, we are not responsible for any consequences arising from these deletion actions.

Section Eleven: Indemnification

For any and all third-party claims, lawsuits, losses, damages, liabilities, judgments, expenses, and costs (including reasonable attorney fees) arising from or related to your actions below, you agree to indemnify, defend, and hold us, our licensors, our agents, and all senior officers, directors, and employees harmless:

  • (i) You or anyone using the service with your permission fails to comply with the terms of this Agreement while using the service;
  • (ii) You or anyone using the service with your permission violates the terms of this Agreement; or
  • (iii) You or anyone using the service with your permission violates laws, regulations, or infringes on any third party's rights.

Section Twelve: Disclaimer

12.1 To the maximum extent permitted by applicable laws, our software and services are provided on an "as-is" and "as-available" basis. We explicitly disclaim any (including express, implied, or statutory) warranties or other commitments, including but not limited to merchantability, fitness for a particular purpose, accuracy or completeness of responses, results, skillful workmanship, implied warranties of non-infringement, or conditions (if any) arising from or under this platform and services.

12.2 This platform does not contain any malicious code intended to destroy your device's data or acquire your privacy information. We will also make maximum efforts to ensure the safe, timely, effective, accurate, reliable, and continuous operation of this platform and related services. However, due to existing technology limitations, this platform and related services may be affected or interfered by various unstable factors, and we cannot guarantee full compatibility with all software and hardware systems. We cannot guarantee that this platform will be free of errors or unaffected by any disturbances, and we cannot guarantee that any errors in this platform or related services will be corrected. If you encounter compatibility problems and software errors, please contact us for technical support. If compatibility issues cannot be resolved, you can delete this platform. In case of any losses caused by this, we shall be exempted from liability to the maximum extent permitted by applicable laws.

Section Thirteen: Limitation of Liability

To the extent permitted by applicable laws, in no event shall we, our affiliated companies, senior management, directors, employees, agents, or representatives be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to lost profits, loss of business reputation, loss of use, loss of data, business interruption, or any other intangible losses, arising from or in connection with:

  • (i) your use or inability to use the services;
  • (ii) unauthorized access to or alteration of your transmissions or data;
  • (iii) statements or conduct of any third party on the services; or
  • (iv) any other matters related to the services, even if we have been advised of the possibility of such damages. Some jurisdictions do not allow the exclusion or limitation of liability for personal injury or of incidental or consequential damages or exclusions of implied warranties, so this limitation and exclusion may not apply to you. Furthermore, the maximum compensation we shall be liable for all your losses shall not exceed the total amount you paid for using this platform or services within 12 months prior to initiating the claim (if involving paid services), unless the law in your jurisdiction does not allow limiting liability through an agreement. In this case, the applicable laws and regulations shall prevail.

Section Fourteen: Governing Law and Dispute Resolution

14.1 Governing Law: The confirmation, performance, interpretation, modification, and resolution of disputes under this Agreement shall be governed by the laws of the Hong Kong Special Administrative Region of the People's Republic of China, without regard to its conflicts of laws principles. You agree that this Agreement is signed in Hong Kong.

14.2 Arbitration: In the event of any disputes or controversies arising out of or in connection with this Agreement between you and us, you shall first attempt to resolve them through friendly negotiations. If the negotiations fail, you unconditionally agree that any disputes or controversies arising from, in connection with, or relating to any acts, matters, or things whatsoever arising out of or relating to this Agreement (whether contractual, tortious, or otherwise) shall be submitted to the Hong Kong International Arbitration Centre (HKIAC) for arbitration, and the arbitration shall be conducted in accordance with the arbitration rules of the HKIAC. The arbitration shall be conducted by a single arbitrator. The arbitration shall be held in Hong Kong, and the arbitration proceedings and all pleadings and written evidence shall be in English. The arbitration award shall be final and binding and may be enforced in any court having jurisdiction. Any arbitration under this Agreement shall be conducted on an individual basis; you have no right to arbitrate a claim as a class action or in a representative capacity, and you will not have the right to participate as a class member or in any class action litigation against us.

Section Fifteen: General Provisions

15.1 Headings: The headings of all terms in this Agreement are provided for reference only and do not have substantive meaning themselves, and cannot be used as a basis for interpreting the meaning of this Agreement.

15.2 Severability: If for any reason any provision or part of this Agreement is held to be invalid or unenforceable by any judicial or administrative authority, the remainder of this Agreement will remain valid and enforceable, and the remainder of this Agreement will be interpreted according to its terms.

15.3 Language: If this Agreement is available in multiple languages, such as English and Arabic, and the corresponding content is inconsistent, the English version shall prevail.

15.4 Waiver Clause: At any time, our failure to enforce any provision of the Lancespace services or require your compliance with any provision of the Lancespace services shall not be interpreted as our waiver of such provision in the present or future, nor shall it affect our subsequent enforcement of such provision. Our express waiver of any provision, condition, or requirement of the Lancespace services shall not constitute a waiver of any obligation to fulfill such provision, condition, or requirement in the future.

15.5 Entire Agreement: This Agreement constitutes the entire agreement between you and us regarding the use of the software and supersedes any prior agreements between you and Lancespace regarding the use of the software. When you use or purchase open-source software, third-party content, or other services, you may be subject to

All products purchased on Lancespace.com are eligible for free returns within 7 days after delivery, subject to the following terms and conditions:

  1. If the product received does not match the advertised description on our website.
  2. In the case of a wrong product being delivered to you.
  3. If you decide you no longer want the product you received.

Please note that the returned product must be unused, in its original packaging, and with all seals intact.

Customers are responsible for covering the delivery charge when returning a product.

For Infinix, Tecno, and Itel products, you can benefit from VIP Fastpass and fast repair services at the designated Carlcare Service Center when ordering from lancespace.com.

Note: Infinix, Tecno, and Itel mobile phones are eligible for return within 12 months, and Infinix accessories within 3 months.

How to Initiate a Return:

Step 1: Contact our Service Center Reach out to our service center via Hotline, Email, or Live Chat.

Step 2: Provide a Picture Send a picture of the item you wish to return to our service center's email at info@lancespace.com.

Step 3: Package Your Product Ensure that the product being returned has an intact seal and is in the same condition as delivered.

Step 4: Return Your Product If the product meets all return requirements, our delivery partners will pick up the item, and we will initiate the refund process.

Lancespace.com ✈ Global

Items shipped from abroad are subject to non-refundable international shipping and custom fees in case of a return. Please note that goods will only be shipped after full payment.

Delivery Policy: Delivery is expected to take 15 to 20 days.

Return Policy: We support a 7-day return for items with quality problems. However, an Official return confirmation must be obtained. Refunds will only be processed for packages not delivered if there is no quality issue.

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